CA Webinar: Mastering Phone Etiquette

This month’s topic is Mastering Phone Etiquette - The Systematic Approach to Success in Modern Chiropractic Offices

This webinar is designed to benefit both new hires and seasoned CAs, providing them with the tools and knowledge to excel on the phones, especially in today’s digital age where email and text often dominate communication.

Susan Schofield will guide you through training methods that ensure your team members are equipped with the necessary skills from their first day. We’ll explore why we ask specific questions and how to handle patient inquiries with ease and professionalism.

You'll have a chance to be a fly on the wall as Susan's own chiropractic team trains for phone scripting. You’ll see how different patient types fit into the script structure, ensuring each new patient inquiry is precise, while maintaining energy, excitement, and professionalism throughout the call.

• The importance of energy on the phone in a digital world
• Effective word choice and question clarity
• Training your team for phone mastery
• Implementable strategies for impactful changes
• Correct training methods for new and seasoned team members
• Handling patient inquiries and providing reassuring responses
• Team rehearsals for phone scripting
• Dancing within the intake script for different types of patients

Don’t miss this opportunity to elevate your team’s phone skills and enhance your patient experience. Register now and let’s get your team rocking on the phones!