SI am committed to helping you and your team enhance your professional skills and deliver exceptional service to your patients!
I am excited to invite you to my upcoming webinar, where I'll be sharing invaluable insights on "Professional Phone Etiquette in a Text-Driven World."
In today's fast-paced digital age, the first phone call with a potential new patient can make all the difference. I will guide you and your team through essential strategies and tips to ensure you make the most of that initial interaction!
Key Topics Covered:
- Understanding the impact of phone service on a patient's decision to schedule an appointment
- Monitoring your voice, tone, and pace for a confident and trustworthy impression
- What the optimal number of rings to answer by is and why this is so important
- Leading, directing, and reassuring the patient during the call
- Mastering the essentials of phone etiquette, including finding common ground
- Handling questions you don't have an immediate answer to with finesse
- Providing outstanding customer service in a technology-dominated world
- Exploring the importance of the new patient intake form and its role in a smooth first visit
- Addressing frequently asked questions and crafting positive responses
My extensive experience coaching offices allows me to be the perfect guide to help you improve your phone etiquette and, in turn, enhance the patient experience!
Attending this webinar will empower your team to make positive changes in your practice, ensuring you create lasting impressions on potential patients.
Don't miss out on this opportunity to sharpen your skills!
-Susan
In this Webinar you'll Learn:
- Understanding the impact of phone service on a patient's decision to schedule an appointment
- Providing outstanding customer service in a technology-dominated world
- Exploring the importance of the new patient intake form and its role in a smooth first visit
- Leading, directing, and reassuring the patient during the call
- Mastering the essentials of phone etiquette, including finding common ground
About Susan Schofield:
Learn from one of the top Chiropractic Assistants and Office Managers! Susan has spent the last 35+ years exploring, developing, and implementing advanced strategies for Chiropractors, their spouses, staff and patients to break the barriers of mediocrity into High Volume, Patient Centered Practices.
Once purchased you'll get a order confirmation and separate download email.
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Original Broadcasted: September 2023