CA Webinar: Mastering ReActivation Patients

ReActivating patients who have been away from your office can be a challenge, especially without the right protocols in place.

 

Many chiropractic offices struggle with re-engaging these patients, leading to missed opportunities for patient retention and growth. If this sounds familiar, our upcoming webinar is exactly what you need!

 

Challenges You Might Be Facing:

• Inconsistent Reactivation Protocols: Without a clear process, handling reactivation calls can feel chaotic, leading to missed appointments and lost patients.
• Navigating Complex Patient Histories: Reactivating patients often come with varying levels of activity, insurance needs, and health concerns, making it difficult to know which forms and information are required.
• Scheduling and Insurance Verification Issues: Ensuring that reactivated patients are scheduled appropriately and their insurance is verified can be time-consuming and prone to errors.

You'll learn to:

• Master the Reactivation Process: I’ll guide you through a step-by-step protocol, starting with the NP Intake Form as a script, to ensure you gather all the necessary information and schedule appointments correctly.
• Understand the Reactivation Algorithm: Learn how to determine the specific paperwork and forms needed based on how long the patient has been inactive and their current health status.
• Streamline Insurance and Scheduling: Gain clarity on handling insurance verification, scheduling patients appropriately, and maintaining accurate records.

You'll also have another chance to be a fly on the wall as my own chiropractic team trains for ReAct phone scripting, showing you how to implement these protocols in real time!

You’ll see how different patient types fit into the script structure, ensuring each ReAct patient inquiry is precise, while maintaining energy, excitement, and professionalism throughout the call.

Don’t let reactivation challenges hold your practice back!

Join me Susan and let's equip your team with the tools they need to turn these calls into successful appointments and long-term patient loyalty!