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Build rapport, Building Trust, Commitment, Communication, creating value, Doctor Tips, finances, Patient Loyality, Patients - April 06, 2022

#127: The 1st Step For Fewer Refunds

I don't know if you have be told this, but clients have told me that their old coach taught patients quit because they are bored.

I'm afraid I have to disagree.

I think the #1 reason patients quit is they are frustrated.

They are frustrated because there is no progression of care.

You keep making the same adjustment.

For the patients who are getting gradual improvement, this can be fine, but for those who are no better or were quick to respond, they will think you are just going through the motion to make money.

82. The Secret To Lasting Chiropractic Practice Success

The longer I am in practice, the more I see rest and time off are crucial for success.

One of the critical issues I work on with my coaching clients is taking time off.

Holidays and vacations are, of course, essential, but that isn't the time off I'm discussing here.

You need to prioritize and schedule rest and time off every week.

81. Do You Understand Stats?

I talk to too many docs about needing a 90% commitment rate or this volume or this many new patients.

Every practice is different, and some have more new patients with lower commitment rates, and some have fewer new patients with higher commitment rates.

If you are a basketball fan and judge Giannis on his three-point percentage, you would think he is one of the worst players in the league.

However, he is one of the best that is just not the strength of his game. The problem is

80. There Is No Perfect Practice But There Is…

There is no perfect practice, perfect technique, perfect script, perfect marketing plan, perfect hiring program.

Those hyperbolic claims are ego and sales.

There is fundamental mastery, skill development, maximizing innate talents, and growing a high-level team, but mistakes still happen, employees still have to be let go, patients still don’t commit.

However, if you are

79. Quit Tearing Yourself Down

I have been a chiropractor for almost 12 years, but I have been around the profession my whole life, and for the 30 years that I can remember, I have seen so many docs rise to prominence and then fall apart.

Because of this, I compare myself to no one and don’t worry about whatever claims this doc says or that doc.

I see so many docs constantly beating themselves up and tearing their practice apart because they compare themselves to some other doc’s life or practice.

Meanwhile, so many of these docs they are putting on a pedestal are either telling ½ truths or completely full of shit.

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