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Rhino University EP #13: Tracking
Hi Rhinos Dr. FJ back for Rhino University Episode #13.
Let’s talk about one of the most important things you got to do when you own your own business. Tracking your Stats!
Tracking your averages, you need to know these things. It helps you get completely out of delusion. We had a client that said their communication is great, but then I asked, then why is your commitment rate only 20%? If it’s at 20% than you need to work on your communication. Tracking your stats takes you out of the delusion because stats don’t lie.
You want to know your stats.
35. How's Your Energy?
Energy is the most critical resource, and it’s the currency with which you purchase happiness, fulfillment, and success.
Like the hall of fame football coach Vince Lombardi said, “Fatigue makes cowards of us all.”
Rhino Univeristy EP12: The Secret to a Loyal Patient Base
Hi Rhinos!
I want to talk about a very simple and effective tool/strategy - it’s really just about caring and showing people you care. Anyone can do it, but few do because it takes actual emotional labor, it’s emotional work to care; sometimes it hurts but showing that pain and compassion creates an incredible relationship with people. It’s a game changer. Not everyone that comes into your office will stay with you long enough to get well, but you can show you care with every single person.
34. 4 Keys to Creating Loyal Patients
I see coaches and docs value new patients, commitment rates, PVA’s, and collections.
Don’t get me wrong these are all important, but I rarely hear anyone talk about the most crucial aspect of a business, Building Relationships.
Building relationships is the secret to de-commoditizing your practice and freeing yourself from the chains of price competition.
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