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14. Training your staff: mistake #1
Training your team is incredibly important.
Tom Brady still practices, the All-Blacks rugby team practices, and Serena Williams practices.
I know so many offices that once there teams trained, they stop training.
Then, of course, skills
13. Apple Store's success and how YOU can learn from it
Steve Jobs was a fascinating guy that did some remarkable things; I've really enjoyed studying and learning more about him
For sure, he wasn't perfect, but there is a lot you can learn from him.
When Apple designed their first brick and mortar store they made over half of it a space for 'solutions' - it wasn't full of inventory like every other store. This allowed the staff space to teach people how to use what they already had and in doing so, creating ironclad loyalty.
When you're thinking about your practice, take from that Apple store and each year
12. Do you engage with your team?
If you are anything like me when you get to work you put your game face on and go to work.
This is great for your patients, but if you are busy, you might never actually get to know your team.
Not getting to know your team is a huge mistake. Creating a relationship with your team and understanding what’s going on in their lives will help build rapport, trust, and loyalty.
To do this,
11. Work & Family Balance
I know most coaches & speakers like to talk about work & family balance, but I see very few who have truly mastered it.
Each year at the December training, I write out my long term vision.
Where I want to be in 30 years and where I want to be when I am 100.
One of the first goals is: my wife, Korie and I are happily married to each other, our children are healthy and thriving, and that we have a fun, loving, and supportive relationship with them.
These goals, like all goals, will only be achieved if there are action steps that you consistently execute, if not, they are just wishes.
When you are an owner & operator that loves what you do, it is easy to neglect your family, yourself and your health.
Here are 3 actions I have executed in my own life that have helped me maintain great work, life, and family balance.
10. What an oak tree can teach you
Last week I was digging up and replanting plants. Around one of the big trees in our yard, I am assuming it’s an oak tree but have no idea if it is, there were roots everywhere.
Big ones and little ones, all spreading way out into the yard.
It dawned on me.
This is precisely how you want your marketing to be.
You leverage every available medium to tell your story to the people you want to take care of.
You should use:
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